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FAQ’s

(832) 297-0867 

Spa Party…

 

What is a spa party?
A spa party is the perfect way to treat yourself and your family/friends to unique spa services in the comfort of your own home, office of location of your choice. Choose from packages, spa stations or customize your own.

 

What services do you provide?
We provide massage therapy, facial and waxing services for individual maintenance treatments.  For private parties as well as corporate events we provide a variety of sample services to allow to customized feel (chair massages, up do’s, mini hand treatments and mini foot treatments) and can accommodate to your specific theme with added resources.  We do not provide manicure, pedicure and certain facial service treatments due to Texas Licensing restrictions.

 

Do you have a location I can come to?
No. We provide mobile spa services only.  We travel to your home, office or location of your choice.

 

Why choose a mobile spa?
We cater to those wanting the spa experience in the comfort of their own home, office or location of their choice.  It is a unique way to experience the luxury of a spa in a more comfortable and personal setting of your own design.  We can create a spa atmosphere anywhere. 

 

What are your mobile day spa hours of service?
Our Day Spa-at your door services are booked by appointment only and cater to a 7 day flexible schedule including evenings. We generally accept spa appointments from 9a-9p, but other times may be available.

 

What are your mobile day spa travel perimeters?
Our official range for providing Spa Services, Corporate Services, and Special Events is the Houston, TX metroplex area. We may accept spa events/services outside of this area on a case-by-case basis. Please call for more details. A travel fee may apply to areas farther than 51 +miles roundtrip from Bellaire, TX.

 

How Does It Work?

We provide all of the equipment, supplies and products needed to make any area into an authentic spa experience, including robes and slippers for each guest.  Let our licensed, professional and experienced therapists pamper you and your guests for your special event.  We can create a spa party to fit your theme and group size.

 

How much time do you need to book a spa party?
Weekend Special Events book up quickly so we suggest that you book in advance. You may want to book your Special Events as much as 1-2 months in advance to lock in your date. Generally, we recommend at least one-two weeks and as early as 1-2 months in advance for spa party bookings.

What do I need to book an appointment/spa party/service?
We will need some basic information and you will need to hold all spa services with a credit card. We accept Visa, MasterCard, American Express, and Discover credit and debit cards.

 

What should I do to prepare for my spa appointment or spa party before you come?
You should try to make the space as clutter free for your utmost enjoyment. We ask that you make sure that you are at the scheduled location at least 1/2 hour before our arrival. We ask that you have a prepared space for the treatments & please keep all pets in another room. Having good ventilation is a good thing too. We will instruct you further according to your scheduled event. What Does The Hostess Need To Do?  The party hostess helps the Day Spa-at your door coordinator record and schedule services for guests.  The hostess will receive a "Hostess Packet" with information to relay to the guests - such as what to wear, gratuity information, etc.  The hostess will also receive a 30 minute complimentary spa treatment of choice.

 

What if someone who has been a confirmed spa party guest doesn't show up at the spa party?
The full fee is expected even if one guest doesn't show to the spa party.
However, it is still time that you paid for and you & your other guests will
receive extra treatments to fulfill that treatment time.

 

There will be some guests that will "drop by " during my spa party and not
have any spa treatments. Is that OK?
One of the great perks of having a Day Spa-at your door Spa Party is that not everyone has to have spa services to enjoy the party. Anyone is welcome to hang out & be part of the spa party festivities! No services will be guaranteed for drop by attendees.  If time is allotted and provider is available, drop bys may have options to limited services.

 

What if someone is late to the spa party?
In the case of a confirmed spa party appointment - if you are not present when we arrive we will give you a 10 minute grace period. We will then leave & you will be responsible for the full fee. Should you arrive late, you will be given the remainder of your scheduled treatment time. You are still
responsible for the full fee.  For Spa Parties, we cannot guarantee full service if someone is late for
their start time. If it fits into the schedule of the party we will try to accommodate that guest.

 

Is there a minimum age limit for mobile day spa services?
Our spa treatments and spa parties are designed specifically for adults and older teens (between 16 to 19). We can custom design any package for the younger groups. We may treat a person under the age of 16 with written parental/guardian permission. We also ask that at least one adult (over 21 yrs) is present for every 5 attendees between the ages 16-19). In the case of a spa party with minors (such as a Sweet 16), we will need parental permission from every guest.

 

What if someone is pregnant? Can they still receive mobile day spa services?
Day Spa-at your door caters to pregnant women! Simply let us know how many pregnant guests to expect and we will take measures to ensure their comfort and safety.  In some instances, a doctor's note may be required.

 

What forms of payment do you accept?
We accept all major credit cards.  Members are required to keep a valid credit card on file.

 

What is your cancellation policy?
In the event you must cancel your spa party reservation for any reason, deposits are nonrefundable and payments applied to packages will be refunded minus a 20 to 25% Cancellation Fee (of the entire booking amount).

 

Do you offer gift certificates?
Yes.  Design your gift certificate, preview it, and then send or print it immediately.  It's fast and easy! Member levels have gift certificate benefit payment plans.

 

Do you offer spa membership?
Yes, we offer annual spa memberships.  There are four levels of spa membership - PEARL Silver Membership Benefits - $76.00 *must maintain a service of minimum $140.00 every 6 weeks 5% discount off Spa Treatments, Spa Packages and corporate events, 50 annual gift certificates at 50% initial purchase, with remaining balance due only at time service has been completed.

EMERALD Gold Membership Benefits - $260.00 *must maintain a monthly service of minimum $130.00 10% discount off Spa Treatments, Spa Packages and corporate events, 25 annual gift certificates at 40% initial purchase, with remaining balance due only at time service has been completed.

DIAMOND Platinum Membership Benefits – $650.00 *must maintain a bi-weekly service of minimum $120.00 15% discount off Spa Treatments, Spa Packages and corporate events, 75 annual gift certificates at 43% initial purchase, with remaining balance due only at time service has been completed. Personal Day Spa-at your door neck wrap and Day Spa-at your door robe.  Request specific service provider available (top two choices)

EXECUTIVE Corporate Membership Benefits – $845.00 *must maintain a bi-weekly service of minimum $120.00 15% discount off Spa Treatments, Spa Packages and corporate events, 75 annual gift certificates at 43% initial purchase, with remaining balance due only at time service has been completed. Associate corporate employees may utilize membership benefits with full confirmation of employment status for personal appointments (travel fees may apply)

 

Do you have a referral program?
Yes.  We have a "Refer-A-Friend" program where you can earn rewards and/or free gifts based on your referrals.

 

Is there a setup fee?
No set up fee for individual services or parties of 3 or less.  A minimum charge of $30.00 apply toward parties larger than 4.  All theme parties are individually priced at consultation meeting with event coordinator.  

 

Are gratuities included?
In appreciation for outstanding service, additional gratuities may be given to the staff at your discretion.   Gratuity is not expected, however is appreciated.

 

Chair Massage FAQ’s

Corporate Chair Massage FAQ’s

 

What is a chair massage? Chair massage is a 10-25 minute massage that focuses on the high tension areas of the neck, back, shoulders, arms & hands. Chair massage is performed on a specially designed portable massage chair. Chair massage is especially effective at producing therapeutic results in a brief period of time by concentrating the massage on the areas of greatest tension.

 

What is corporate chair massage? Performed on-site at your company, chair massage is a 10-25 minute massage that focuses specifically on high stress areas - the neck, back, shoulders, arms & hands. A specially designed portable massage chair is used to perform the massage. Chair massage provides wonderful results in a short amount of time because there is a concentration of work on areas of high tension.

 

How much space do we need? Minimal space is required - only a small 5' x 6' area is needed for the therapist to set up their massage chair and have enough room to move around comfortably. An empty office or meeting room is ideal - though our massage therapists are flexible and can work in a variety of locations to suit your specific situation. 

 

Do I remove my clothing? No, chair massage recipients remain fully clothed. At most, you may be asked to remove any jacket or obstructive jewelry during the massage.

 

Do you use oils? No oils are used in chair massage. Sometimes lotion is applied during hand massage. Please let your therapist know if you prefer no lotion.

 

What about hygiene? The therapist will clean & disinfect their massage chair and hands between each massage. Each massage recipient also receives a fresh face-rest cover to ensure cleanliness.

 

What if I want more or less pressure? Just ask! Our therapists are trained to adapt to a wide variety of body types and sensitivities to pressure. The therapist will check in with you during the massage, but never hesitate to let them know your preference.

 

I'm sensitive to fragrances, can I exclude aromatherapy? Just let the therapist know. The aromatherapy diffuser can be easily removed.

 

Can I have the therapist work on just one area? If you'd like the massage therapist to focus on one specific area just let them know. At the beginning of the massage they will ask if you have any specific concerns. Keep in mind, that the more time spent on this specific area, the less time spent on the other areas.

 

Will I be tired afterwards? It's easy to mistake a sense of relaxation for fatigue. In our experience, however, after a few minutes needed to "re-adjust" to the surroundings - massage recipients are more alert and focused then ever. In fact, research has shown chair massage recipients to be even more alert than before.

 

Am I expected to tip? Gratuities are not expected or necessary but they are appreciated by our therapists. If you choose to tip, the average amount is 15-20%.

 

I'm pregnant. Can I still get a chair massage? Massage can be very beneficial for women during pregnancy. However, be sure to let the massage therapist know you are pregnant so they can assure your safety and comfort. Services are generally recommended after 12 weeks.

 

Are there contraindications for chair massage? Yes. Medical contraindications include but are not limited to: uncontrolled hypertension, uncontrolled diabetes, fractures, herniated discs, malignancy, numbness or tingling in any part of the body especially the hands and feet. Please inform your massage therapist of any acute or ongoing health conditions before the chair massage.

 

What are your rates? Our rates range from $90-150 per hour based on the city of service. Call us and we can give you a custom quote. Minimums apply.

 

Do you offer discounts? Yes - we do offer discounts for standing member level appointments & volume discounts for large jobs. We also offer a 15% discount for Non-Profit Organizations. Please contact our concierges for more details.

 

What about our liability? All of our massage therapists are required to have professional liability insurance coverage with a minimum of $1,000,000 per incident. We would be happy to provide you with more details upon request.

 

Are your massage therapists trained & licensed? All of the massage therapists that work with Day Spa at your door are professionally licensed and trained. Upon request, we would be happy to provide you with the documentation of any therapist(s) we send to your company.

 

Do you have experience working with companies like ours? Our customers range from small companies to large corporations with offices in multiple cities. We service a variety of sectors: banking, technology, entertainment, advertising, etc.

 

How many massage therapists will I need for my event? The ideal number of therapists needed for your event will be determined by various factors including - expected traffic, available space & your budget. Contact us and we'll help determine the best strategy.

 

How long should the massages be? For conventions, trade-shows and events - we recommend starting with 10 – 15 minute chair massage sessions and adjusting according to traffic.

 

Can you provide an attendant for the event? For larger events, a booth attendant /event coordinator can be included in your quote - just let us know what your needs are.  Contact our Concierge Services.

 

What will the therapists wear? The massage therapists can wear their Day Spa at your door uniforms or they can wear any branded clothing or promotional items you would like them to wear for theme purposes or your business promotions.

 

Do you offer event services other than chair massage? Yes we do! We offer on-site day spa services for Special Events.  Contact our Concierge Services and we can custom design an experience for your event.

Spa Scheduling Hours
Monday- Saturday
9:00 am to 6:00 pm
Sunday
10:00 am to 2:00 pm

 

Available Service Hours

Monday- Saturday
9:00 am to 8:00 pm
Sunday
10:00 am to 2:00 pm

 

To book an appointment, please call (832) 297-0867